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Confusing labeling sees soup cubes withdrawn

Metro | Consumer rights
2011-8-22

LOCAL supermarkets removed Knorr soup cubes from their shelves over the weekend, following claims they were incorrectly labelled. Chains, including Wal-Mart, Lianhua and Hualian, withdrew Knorr Nongtangbao instant...

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Kitchen foot scratching closes dumpling restaurant

Metro | Consumer rights
2011-8-12

A popular fried dumpling restaurant whose cook was seen scratching his feet while wrapping dumplings was closed yesterday. Now the Shanghai Food and Drug Administration is investigating the Shengji Yipin Fried...

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Suspected needle in pork at eatery

Metro | Consumer rights
2011-8-12

A photo was uploaded online by a diner, showing an apparent syringe needle stuck inside a pork knuckle, a signature dish served at a famous local Cantonese restaurant. The image suggests a link to a notorious...

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Tow company fee is 10 times limit

Metro | Consumer rights
2011-8-10

A VEHICLE recovery company is refusing to return a truck to its driver unless he pays 21,600 yuan (US$3,358) - more than 10 times the maximum amount permitted under new regulations. Following a collision on the...

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Air quality companies 'lying to customers'

Metro | Consumer rights
2011-8-8

COMPANIES offering air quality tests in newly decorated homes are lying to customers to con them into paying for unnecessary work, an industry association chief claimed yesterday. Rogue companies falsely claim...

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Summertime clothing may cause health woes

Metro | Consumer rights
2011-8-5

A recent clothing quality test showed that some summerwear bearing international brands, such as H&M, may cause allergic skin reactions and other conditions, quality authorities said yesterday. The Shanghai Bureau...

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Consumers take on furniture store

Metro | Consumer rights
2011-7-27

ALTOGETHER 24 consumers have formed a "rights protection group" against DaVinci Furniture Co Ltd, under the organization of a Shanghai law firm. They will first negotiate with the company, then launch a lawsuit if...

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DaVinci denies wrongdoing

Metro | Consumer rights
2011-7-23

DAVINCI Furniture Co Ltd, caught in a scandal over the quality and origin of its furniture, yesterday claimed in a statement that it transports its domestically made furniture to free-trade zones "for reducing logistic...

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Big suit coming vs DaVinci

Metro | Consumer rights
2011-7-22

TWENTY local consumers are expected to file a joint lawsuit against DaVinci Furniture Co Ltd to seek 40 million yuan (US$5.7 million) in compensation, the biggest action taken against the company. Ten consumers...

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P&G blasted for tough rules to get refunds

Metro | Consumer rights
2011-7-22

PROCTER & Gamble's refund process for a popular mouthwash that has been recalled because it contains excessive microorganisms is too complicated, cumbersome and unfair, consumers are saying. The company last...

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DaVinci Faces Fraud Suit

Metro | Consumer rights
2011-7-21

A Beijing consumer is suing DaVinci Furniture Co Ltd's Beijing branch, claiming the furniture is of fraudulently low quality. The consumer surnamed Tang wants 1.5 million yuan (US$232,204) and the return of her...

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Furniture fiasco hits credibility

Metro | Consumer rights
2011-7-21

THE DaVinci scandal has affected other international furniture brands in the Chinese market, as consumers start to question whether all the high-end brands lie about the places where their products are made. In...

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Illegal appliance-repair shops cheating victims

Metro | Consumer rights
2011-7-19

SOME black household electric appliance repair companies are pretending to be legal and are cheating consumers with exorbitant prices and phony work, a local consumers' rights watchdog group warned yesterday. Officials...

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DaVinci sorry for misleading clients

Metro | Consumer rights
2011-7-19

DAVINCI Furniture Co Ltd yesterday apologized to consumers after being accused of lying about where some of its furniture was made and producing fake ads. The Shanghai-based company said in a statement that it...

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Watchdogs priced out of tests

Metro | Consumer rights
2011-7-18

QUALITY watchdogs couldn't afford to test products from a controversial luxury furniture retailer, it was reported yesterday. Officials told The Beijing News they would have exhausted their budgets buying the...